Range of Services

Services offered include:

  • Comprehensive review & development of resident involvement, scrutiny and co-regulation structures, processes and systems.
  • Delivery of Tenant Scrutiny Panel training and away-days
  • Strategic and structural reviews.
  • Establishment and mentoring of tenant scrutiny functions.
  • Development of linked strategies, policies and SMART service improvement plans.
  • Independent appraisal & cost benefit analysis of resident involvement, tenant led scrutiny and related services.
  • Mentoring & appraisal of staff and board members.
  • Independent Tenant Advice within options appraisals, stock transfers & mergers.
  • Establishment and recruitment of Tenant Panels and other involvement structures.
  • Running tenant recruitment and assessment centres.
  • Individual and collective dispute resolution.
  • Tenant and staff training and mentoring.


  • Interim management covering absence at any organisational level.

Cliff in full flow.

 Proven Benefits include:

  • Improvements in service quality and efficiency.
  • Significant cost savings & more effective targeting of resources.
  • Establishment of customer insight as a key business driver.
  • Fully integrated and complimentary GOVERNANCE, SCRUTINY & PERFORMANCE functions.
  • Increased awareness and fit with stakeholder expectations.
  • Enhanced collaboration & buy in from customers.
  • Compliance with regulatory requirements.
  • Greater levels of accountability & accessibility.

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