Services offered include:
- Comprehensive review & development of resident involvement, scrutiny and co-regulation structures, processes and systems.
- Delivery of Tenant Scrutiny Panel training and away-days
- Strategic and structural reviews.
- Establishment and mentoring of tenant scrutiny functions.
- Development of linked strategies, policies and SMART service improvement plans.
- Independent appraisal & cost benefit analysis of resident involvement, tenant led scrutiny and related services.
- Mentoring & appraisal of staff and board members.
- Independent Tenant Advice within options appraisals, stock transfers & mergers.
- Establishment and recruitment of Tenant Panels and other involvement structures.
- Running tenant recruitment and assessment centres.
- Individual and collective dispute resolution.
- Tenant and staff training and mentoring.
- Interim management covering absence at any organisational level.
Proven Benefits include:
- Improvements in service quality and efficiency.
- Significant cost savings & more effective targeting of resources.
- Establishment of customer insight as a key business driver.
- Fully integrated and complimentary GOVERNANCE, SCRUTINY & PERFORMANCE functions.
- Increased awareness and fit with stakeholder expectations.
- Enhanced collaboration & buy in from customers.
- Compliance with regulatory requirements.
- Greater levels of accountability & accessibility.